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MTC Review - Jun/Jul '23

Speed it up with MTC Spectra Home

Speed it up with MTC Spectra Home

No matter where you live in Namibia, you would all agree that a good internet connection is part of what pleases us. That is why we decided to give you some feedback from clients who installed the MTC Spectra and the experience they have with it.

Our client is a family of four living in Ludwigsdorf, Windhoek.

What or who influenced your decision to sign up for MTC Spectra Home?
We did some market research following frustration we had with our previous service provider.

What was your experience before you had MTC Spectra Home?
Our previous internet package was slow and unreliable.

How many MBPS did you sign up for and for what period?
50 MBPS and the contract is for 24 months.

What are your top 4 uses for having a good internet connection?
Mainly work and leisure.

What was the process involved in getting MTC’s Spectra Home?
We applied for options, decided on the package that suits our needs best and signed up, after which a sub-contractor did the installation.

At the end of this contract would you sign up again? With the same package?
If Spectra’s value proposition remains competitive vs that of their competitors, we’ll stick with Spectra.

Do you check your incoming and outgoing MBPS and are they as expected?
Yes, we check speed and reliability and it’s adequate most of the time.

Are you connected via mobile or fixed services?
Fixed services.

During this whole process, what were the pros and cons for you?
Pros: Improved speed
Cons: We had to wait for the sub-contractor to do the installation. Initially there was an issue with the box and they had to come back (we waited for a few days) and moved the box a bit which then fixed the problem.

Would you recommend this service to others?

Do you want to follow in our client’s footsteps? Get connected to MTC Spectra Home and apply via the MTC website (https://mtc.com.na/spectra) and click on “Preapprove Application” at the bottom of the page to get the process started.

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