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Financial Focus Dec '22 / Jan '23

Protect your identity

Protect your identity

“Despite continued global investment in security measures to fight identity theft by implementing strict regulations, this development does not guarantee consumer’s safety from hackers.” This statement comes from the United States Identity Theft Research Centre, which adds that every new platform offers significant potential for new avenues of attack. Personal identity information has become the weakest link to bypass sophisticated security systems used by banks.
Your identity is who you are, how you think about yourself, how others see you, and the characteristics that define you. An example of identity is your name. Imagine waking up, and people who claim to be you are shopping worldwide, using your particulars for all the wrong reasons to benefit themselves.
Such identity theft happens when a person steals your personal information, in particular your identification number, and then uses the data to open credit card accounts and make use of other financial services.

The following are several ways to protect yourself from identity thieves

Check credit reports
Regularly contact the credit bureau to check your Credit Report. The information will show any accounts opened in your name. If you see unusual transactions, report them immediately to the business involved.

Study bank statements
Pay attention to your monthly bank statements for any suspicious charges, including debit orders and unknown card-not-present internet payments for goods. Most importantly, register to receive an SMS alert like Bank Windhoek’s AlertMe, available at no cost. Such alerts inform you of all activity on your transaction accounts and reduce the risk of losses due to fraudulent transactions. Time is of the essence, and your quick response will increase the possibility of recovering any losses.

Dispose and store information thoroughly
Shred personal and financial documents before putting them in the dustbin. Also, keep documents like payslips, tax returns, and copies of identity documents in a secure place.

Use robust passwords that do not contain your name or date of birth. Instead, use various numbers, words, letters mixed in both lower and upper cases, and special characters protected by a strong firewall, up-to-date antivirus, and antimalware protection.
Do not respond to emails, texts, or phone calls asking you for your personal information
or people asking you to wire them money. Avoid the message and call your financial
institution directly.
Practicing vigilance remains one of the most robust defences to curb identity theft. And remember, Bank Windhoek will never ask for your personal information over the phone. If you are a victim or suspect that a scammer is targeting you, please contact Bank Windhoek’s Customer Contact Centre immediately to report the incident at: Tel: +26 61 299 1200.

Johnny Truter
Manager of Forensic Services
Bank Windhoek

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